Terms of Use

Claryflow is a SaaS platform for WhatsApp sales and support automation. The platform lets you detect events on sales platforms such as Kiwify, Hotmart, Hubla and Kirvano, send automated messages via Meta's Official API or via uazAPI, organize leads into pipelines, automate recovery and follow-up flows, and track campaign performance in conversion reports.

Our goal is to help businesses sell and support customers better on WhatsApp, without the complexity of an all-in-one tool.

To use Claryflow, you must be at least 18 years old and have the legal capacity to accept these Terms. The user is responsible for keeping their access credentials confidential and for all actions taken under their account.

Creating fake or duplicate accounts, or using the platform to circumvent usage or billing limits, is prohibited.

Claryflow offers plans with different limits on contacts, sends, integrations and features. Prices and features for each plan are available and kept up to date on the Plans page.

Every new signup is entitled to a 3-day free trial, no credit card required. Paid plans are processed via Stripe.

Prices, limits and features may be updated by Claryflow with prior notice, respecting the conditions contracted by subscribers already active, in accordance with our pricing update policy.

You agree to use Claryflow ethically, within applicable law and Meta's policies for WhatsApp use.

The following are expressly prohibited:

• Sending unsolicited messages (spam) or messaging contacts without prior consent;
• Using the tool for fraud, scams or abusive practices;
• Manipulating data, attempting to access restricted areas, or interfering with Claryflow's infrastructure;
• Sharing access, integration tokens or credentials with unauthorized third parties.

Failure to comply with these rules may lead to account suspension or termination, without prior notice in cases of serious violation.

Claryflow integrates with external services, including sales platforms (Kiwify, Hotmart, Hubla, Kirvano) and messaging channels (Meta's Official API and uazAPI), and also supports custom webhooks for other platforms and forms.

The operation of these integrations depends on the policies, availability and any technical changes made by these third-party platforms. Claryflow is not responsible for failures, unavailability, API changes or discontinuations caused by these external services.

Claryflow processes personal data in compliance with Brazil's General Data Protection Law (LGPD). The data collected is used exclusively to:

• Process the automations, sends and reports contracted by the user;
• Improve the user experience and platform stability;
• Comply with legal and regulatory obligations.

We adopt technical and organizational measures to protect stored data, including access control and security best practices across our infrastructure.

Data subjects have the right to request, at any time, confirmation of processing, access, correction, portability and deletion of their personal data, in accordance with the timeframes and criteria set out in our Privacy Policy and Data Retention Policy.

To exercise these rights or ask questions about data processing, contact us through the channel listed in section 11.

See our Privacy Policy for full details on the collection, use, sharing and retention of data.

Support is provided through official channels, such as WhatsApp and email.

The platform enforces technical security limits, such as requests per minute and jobs in automated queues, to ensure stability and prevent abuse. Specific limits vary by plan and can be checked in the dashboard or on the Plans page.

Claryflow may update these Terms at any time. Material changes will be communicated by email or dashboard notification, with reasonable advance notice when applicable.

Continued use of the platform after an update constitutes acceptance of the new terms.

The user may close their account at any time, directly from the dashboard or by contacting support.

Claryflow may also suspend or terminate accounts that:

• Violate these Terms;
• Pose a risk to the security of the platform or of other users;
• Remain inactive for an extended period.

After termination, the account's data and integrations are deleted according to the timeframes set out in our Data Retention Policy.

Claryflow is provided "as is", with no guarantee of uninterrupted availability or performance.

We are not responsible for:

• Financial losses resulting from failures of external services (sales platforms, API providers, etc.);
• Incorrect message delivery caused by the user's own configuration error;
• Interruptions, blocks or changes caused by third parties outside Claryflow's control.

Questions about these Terms or about how your data is handled? Contact us by email at [email protected].